Virtual care services are offered at health homes (medical clinics) in each Health Neighbourhood. Please contact your local clinic for information on virtual services.

Interested in knowing how Virtual Care works? Check out the How To videos or why not hear what other Patients and Providers had to say about their experiences. Click the film reel to go to videos.

WE want to HEAR from YOU!! Please take a moment and share your experience with us, by clicking the link to our survey: Virtual Care Patient Experience Survey

If you are a resident in the Western Zone, who DOES NOT have a Health Care Provider (Physician or Nurse Practitioner), please, check out our Regional Virtual Care Clinic!

The Regional Virtual Care Clinic (RVCC) provides:

• - Virtual primary care appointments for patients who do not have a primary care provider (physician or nurse practitioner).
• - Virtual visits through telephone, video to your home or video to clinic.
• - Video to clinic appointments supported by a healthcare professional and/or digital assessment devices available in some locations.
• - Registered Nurse support for primary care health navigation and case management.

If the virtual provider determines your needs cannot be met through our virtual care options, the RVCC staff will help connect you with a one-time in-person visit in your health neighbourhood hub site.

Please remember:

• - You must be a resident of Western Newfoundland.
• - You must be physically located in Newfoundland at the time of your appointment.
• - This service is for residents who are on, or eligible, for our Find-a-Provider waitlist. If you do not have a primary care provider, you may have your name added to our waitlist by contacting Patient Connect NL (see the link and contact information below).

Point of Interest: The regional Virtual Care Clinic also provides cross coverage for some Western Health position vacancies (short and long term coverage). If your provider/clinic is being supported by RVCC, please continue to call your home clinic to have an appointment arranged.

If you do not have a Family Doctor or Nurse Practitioner, or cannot access your regular Health Care Provider, you can call the 811 Health Line.

Virtual Nurse Practitioner services are now available 8am-8pm daily by calling 811 or using the 811 NL Healthline app free through the App Store and Google Play.

More information is available on the Provincial 811 Healthline website

If you do not have a Family Doctor or Nurse Practitioner, and would like to be added to our neighbourhood waitlist through Patient Connect NL, click the button below and provide the information requested, or call 1-833-913-4679.

If you already submitted your information in ‘Find a Provider’ you do not need to resubmit your information in Patient Connect NL. You are already on the wait list.

Add Me to Patient Connect NL

We have created a series of videos that will help you familiarize yourself with the different types of virtual care services that are available to you and how they work. We also have patient and provider videos that share the positive experiences they have had while using virtual care.

These videos are intended to increase awareness of options that are available, and to share experiences from the Bay St. George Medical Clinic. Western Health will be expanding some of these options into other clinics throughout the region. Our How To videos are guided with step-by-step verbal and animated instruction on what is needed to attend your health care appointment. They also contain helpful tips and suggestions to ensure you make the most of your healthcare visit.

The 5 How To videos titles are:

• - Virtual video visit at home
• - Virtual video visit through an in-clinic telehealth
• - Virtual video visit using a downloaded app
• - Virtual video visit with a family member or caregiver joining using another device
• - Virtual visit using your phone

Patient Testimonials - The patient experience videos showcase three patients sharing their personal experience using the different types of virtual care, their connection with their health care provider, and how the service is simple, easy, safe, and secure. The three Patient Experience Videos feature:

• - Branden Tobin
• - Tanya Childs
• - Ralph O'Quinn

Provider Testimonials - The provider experience videos are based on the experience of two health care providers and how virtual care services allow them to continue to provide the health care needs of their patients. The two Provider Experience Videos feature:

• - Dr. Marshall Godwin
• - Tara Parsons, Nurse Practitioner

To view the Community Health Assessment for this neighbourhood, click HERE

Patient Resource support materials to help with organizing and arranging your virtual visit with your health care provider:

• - Getting ready for your virtual visit
• - During your virtual visit