Western Health Increases Services and Visitation in Alert Level 2

Mar 26, 2021

Western Health is advising the public that services will continue to gradually increase in all programs and services in Alert Level 2.

Effective March 29, all appointments for bloodwork can be booked by calling:

  • Corner Brook/Deer Lake area, 634-0679 or 1-833-459-0873
  • Bonne Bay Health Centre 458-2211, ext. 200
  • Calder Health Centre 886-3350 ext. 4130
  • Dr. Charles L. LeGrow Health Centre, 1-833-459-0873 or 634-0679
  • Rufus Guinchard Health Centre, 861-3139 ext. 4210
  • Sir Thomas Roddick Hospital, 1-833-459-0873 or 634-0679

Individuals with questions or concerns regarding a change in their health are advised to contact their health care provider, call the Healthline at 811, or proceed to the nearest emergency room if emergency services are required. Individuals with questions or concerns may also contact our Client Relations office at 1-833-784-6802.

Visitation Increases

An increase in visitation in hospitals and long term care homes will begin on March 27. Guidelines remain in place to reduce risk of possible spread of COVID-19 to patients, residents and staff, including: 

-In long term care and personal care homes, in addition to any support person/designated visitor identified previously, each resident can identify up to five additional visitors. The resident’s visitor list can be updated every 14 days. A maximum of two people can visit per day, including the support person/designated visitor and two may visit at the same time.

-In a hospital setting, in addition to any previously identified support person/designated visitor, each patient can identify up to five additional  visitors. A maximum of two people can visit per day including the support person; one at a time. Please contact the care team to arrange visitation.

-Expecting mothers can have one support person during the delivery. The support person can continue to support the mother for the duration of the time in hospital and there are no restrictions on the number of visits per day. Additionally, four other visitors are permitted after delivery with visits coordinated by the care team.

-Children in hospital can have both parents visit at a time and there are no restrictions on the number of visits for the per day.

-For outpatient appointments and Emergency Department visits, individuals may be accompanied by one person where appropriate physical spacing can be accommodated; if they are 18 years of age and under, they may have two parents accompany them. Wherever possible, patients are asked to carefully consider the necessity of an attendee when visiting the Emergency Department.

-The guidelines for palliative care can vary and is individualized based on the patient’s condition. Directions for visiting will be provided by the health care team.
-Families of personal care home residents should contact the home for information about visitation procedures as they may vary at each facility.
-All visitors will be screened for COVID-19 and be provided a mask, which they must wear for the duration of their visit.

-General visitation is not permitted at this time.

Complete guidelines are available here.