Clinical Records

The department of Registration/Clinical Records is comprised of three functional centres; Health Records, Admitting/Registration and Switchboard. 

Health Records 

• Secures and stores the inpatient and OPD/ER health record to facilitate ongoing patient care, utilization review, research and program planning.
• Ensures retrieval, processing and completion of health records according to established standards.
• Collects inpatient and surgical day care data which is submitted to The Canadian Institute for Health Information (CIHI) as part of the national database.
• Provides medical transcription services to physicians for patient’s reports, i.e. discharge summaries, OR reports etc.
• Responsible for release of information to clients while adhering to specific guidelines regarding privacy and confidentiality.
  

Admitting/Registration 

• Processes patient admissions accurately, documenting the patient’s demographic and medical information
• Ensures accurate and efficient registration of patients for Outpatient/Emergency services
• Maintains Hostel bookings for clients and their escorts/relatives.
  

Switchboard 

• Maintenance of switchboard console including receiving, placing and connecting telephone calls
• Operation of beeper system and overhead paging
• Implementation of emergency procedures, special codes and alarms
• Connect/Disconnect of patient phones
• Serves as an information centre for clients i.e. patients rooms, location of departments, etc.
• Provides after hours admission service
  

Director of Clinical Records/Registration:

Marilyn Matthews mmatth@healthwest.nf.ca)
Phone: (709) 637-5000 Ext - 5283