COVID-19 Vaccination Toll-Free Help Line Available  

Mar 18, 2021

Western Health has established a toll-free line for individuals who have questions about the COVID-19 vaccine. Vaccines are a safe and effective way to help protect you and your family from COVID-19. Individuals with any questions related to the COVID vaccine may call 1-833-703-5470. This toll-free line will be staffed Monday to Friday from 8:30 a.m. to 4:30 p.m. Messages left on the line will be answered within 24 hours or on the next business day.

Vaccination is available by appointment only and for people who are in the current priority groups. This week, vaccinations are being booked for first responders, home support workers, and individuals 80 years of age and older. The number of vaccination appointments available in each community will vary depending on the number of people in each priority group. Please be assured that if you have pre-registered for your vaccination, you will be contacted for an appointment at the earliest time available. Those who have pre-registered will be contacted by email and/or phone to set up their appointment. If you provided an email during your pre-registration, we ask that you regularly check your email for instructions about how to book your appointment.

If you are offered a vaccination appointment and not able to travel to the location offered, you may choose to wait until a clinic is available closer to your home. It is anticipated that by the end of April, COVID-19 vaccination clinics will be held in all of the communities where the annual flu vaccination clinics are offered. A schedule for these communities will be available in the near future.

If you have not pre-registered to receive the vaccine and you are over the age of 70, or you are a home support worker employed by an agency or client of the Provincial Home Support program please click here to pre-register. If you do not have internet access, please call 1-833-668-3930 to pre-register.

Public vaccine clinics will be rolling out across the Western Health region in accordance with the Newfoundland and Labrador COVID-19 Immunization Plan (see plan). More information about the COVID vaccine can be found here.

While waiting for your opportunity for vaccination, and after vaccination, it is important for everyone to continue to follow public health guidance to protect yourself, your loved ones, and your communities including:

  • Wearing a mask in public and keeping 2 metres distance from those outside your immediate household bubble
  • Washing your hands frequently
  • Respecting public health guidance on gatherings, travel and quarantine
  • Completing the online self-assessment or calling the 811 if you are experiencing one or more symptoms of COVID-19 to arrange testing.

Western Health will continue to communicate as additional vaccine information becomes available and more clinics are set up. For more information on COVID-19 vaccines, please visit Health Canada. For up-to-date information on the COVID-19 pandemic, please visit