Western Health Increases Services and Visitation in Alert Level 3

Mar 12, 2021

Western Health is advising the public that services will continue to gradually increase in all programs and services in Alert Level 3.

Anyone who had a requisition for bloodwork prior to Feb 15, 2021 and were delayed since Alert Level 5, can now call and book an appointment:

  • Corner Brook/Deer Lake area, 634-0679 or 1-833-459-0873
  • Bonne Bay Health Centre 458-2211, ext. 200
  • Calder Health Centre 886-3350 ext. 4130
  • Dr. Charles L. LeGrow Health Centre, 1-833-459-0873 or 634-0679
  • Rufus Guinchard Health Centre, 861-3139 ext. 4210
  • Sir Thomas Roddick Hospital, 1-833-459-0873 or 634-0679

Western Health is committed to contacting all clients/patients if there is a change to your scheduled appointment. If you have not been contacted, your appointment is proceeding as booked. If you have a question or concern about a booked appointment, please contact the program, department, or physician office where your appointment is booked. We kindly ask that you contact us no more than three business days in advance of your appointment, unless you wish to cancel the appointment. Western Health’s telephone directory can be found here.

Individuals with questions or concerns regarding a change in their health are advised to contact their health care provider, call the Healthline at 811, or proceed to the nearest emergency room if emergency services are required. Individuals with questions or concerns may also contact our Client Relations office at 1-833-784-6802.

Visitation Increases

Recognizing the importance of family presence, Western Health is pleased to announce an increase in visitation at facilities beginning on March 13.

Guidelines remain in place to reduce risk of possible spread of COVID-19 to patients, residents and staff, including: 

  • In long term care and personal care homes, in addition to any essential visitors identified previously, each resident can identify up to two designated visitors. A maximum of two people can visit per day (including the essential visitor).
  • In a hospital setting, some patients may have an essential visitor identified, and patients with an extended stay, may be permitted to have 2 designated visitors. Only one visitor is permitted at a time and each visitor can visit once per day. Please contact the care team to arrange visitation.
  • Expecting mothers can have one support person during the delivery. The support person can continue to support the mother for the duration of the time in hospital and there are no restrictions on the number of visits per day. Additionally, two other visitors are permitted after delivery with visits coordinated by the care team.
  • Children in hospital can have one parent visit at a time and there are no restrictions on the number of visits for the per day.
  • For outpatient appointments and Emergency Department visits, some individuals may have a support person accompany them if they require assistance due to health issues or the nature of the appointment; if they are 18 years of age and under; or are having prenatal ultrasounds completed.
  • The guidelines for palliative care can vary and is individualized based on the patient’s condition. Directions for visiting will be provided by the health care team.
  • Families of personal care home residents should contact the home for information about visitation procedures as they may vary at each facility.
  • All visitors will be screened for COVID-19 and be provided a mask, which they must wear for the duration of their visit.
  • General visitation is not permitted at this time.

Complete guidelines are available here.