Patient Safety - Be Involved
At Western Health, we are committed to providing excellent care in a safe environment. You can help us. Patients, clients, residents and their families who become more involved in and informed about their care will get better, safer results. Here is a list of ways we can work together to make sure you and your loved ones have a safe and positive experience at Western Health.
Don't be afraid to ask questions
Questions are never a bother. Ask questions to get all the information you feel you need. And don't be afraid to tell us if you think you may be about to receive the wrong treatment or medication.
Share as much information as you can about your condition
You get the best care when health care providers have all of the information they need to take care of you properly and safely. You may wish to bring a relative or friend who knows your complete medical history. If you have allergies or any special requirements don't assume all of your health care providers know. Tell them.
Keep a list of your medications
If you are taking several medications it can be difficult to keep track of them all. A list of the medications you are currently taking can help health professionals manage your care better. Be sure to include over-the-counter medicines, vitamins and herbal remedies you may be taking. If you are seeing more than one doctor make sure they all know what medication you are taking.
Wear your hospital ID bracelet
If you are in hospital , your ID bracelet helps us identify who you are and what medication or treatment you need. Make sure the health care professionals caring for you check it. This will help reduce the risk of your health care provider giving you the wrong medication or treatment.
Wash your hands
Washing your hands is the best way to prevent the spread of germs. Wash your hands frequently with soap and water or hand sanitizer. Don't be afraid to ask visitors and health care providers to wash their hands or wear gloves. (see Hand Hygiene Handout)
Help plan your discharge
As soon as you enter hospital, begin working with your health care providers to ensure you have a smooth discharge. When you are discharged, make sure you have all the information you need. Ask your health care providers questions about what to expect during the first few days after you leave the hospital. Always ask for contact information in the unlikely event that something goes wrong after you leave the hospital.
Questions or concerns about your care
If you have any concerns or questions about your care please talk to one of your health care providers.
Western Health supports a culture of safety that encourages open and honest communication with clients/patients/residents and their families. The organization respects the rights of individuals to be informed about occurrences that have affected or may potentially affect their health, in a supportive, private environment and in a timely manner. Western Health will discuss occurrences with clients/patients/residents and/or their families in accordance with the Disclosure of Occurrences policy (6-02-16).
If you have any questions, please call the Regional Director Quality and Risk Management for Western Health at (709) 634-4437.
To learn more about patient safety, see these brochures (PDF):